Careers


 

As Sleep Health MD continues to grow, we are looking for experienced and talented personnel to join our team!

Sleep Health MD is a growing and fast-paced sleep medicine practice with locations in Sunnyvale Los Gatos, Santa Cruz and Watsonville.

We are a well-established, comprehensive treatment center for sleep disorders of all types. We have several clinicians and many allied health staff members and pride ourselves on our professionalism and modern practice processes. We offer great benefits and a 401k plan.

If you think you'd be a good fit for one of our open positions, please submit your resume to our Practice Assistant at sondi.carcello@sleephealthmd.com.

 

POSITION DESCRIPTION  

Medical Office Scheduler- Santa Cruz and Sunnyvale 

The Medical Office Scheduler is a full time, 40 hour per week position with the opportunity to be cross trained as a Medical Assistant. 

Essential Functions 

* Welcomes patients and visitors in person or on the telephone. 
* Follows front Office Protocol to maintain the front office. 
* Follows the guidelines of the Statement of Professional Behavior. 
* Opens and closes office. 
* Checks in patients. 
* Maintains patient records: Verifies, and updated demographic, insurance, and other necessary information in the computer records. 
* Answers telephone, and screens calls. 
* Makes telephone reminder calls as appropriate. 
* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. 
* Collects co payments and past due balances for accounts. 
* Provides documents that may need to be completed prior to patient visit. 
* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. 
* Ensures availability of treatment information by filing and retrieving patient records. 
* Creates and faxes requested information. 
* Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum. 
* Maintains patient confidentiality and follows HIPAA Guidelines. 
* Helps patients in distress by responding to emergencies. 
* Protects patients' rights by maintaining confidentiality of personal and financial information. 
* Maintains operations by following policies and procedures; reporting needed changes. 
* Contributes to team effort by accomplishing related results as needed. 

Job Type: Full-time 


 
Medical Office Operator 

Sleep Health MD is seeking a motivated Medical Office Operator with administrative or customer service experience to work full-time in our scheduling department. 

Sleep Health MD is a well-established, comprehensive, treatment center for sleep disorders of all types. We have several clinicians and many allied health staff members and pride ourselves on our professionalism and modern practice processes. 

POSITION SUMMARY 

The Medical Office Operator is a full time, 40 hour per week position responsible for: Serving patients by greeting them; scheduling appointments; directing patients; maintaining records and accounts; answer incoming calls, and returning missed calls. Serve as the liaison between patient and medical support staff. 

Essential Functions 

* Maintains patient records: Verifies, and updated demographic, insurance, and other necessary information in the computer records. 
* Answers telephone, screens calls, and responds to texts. 
* Schedules patient appointments and follows up with other departments as needed to prep for upcoming visit. 
* Makes telephone and text reminder calls as appropriate. 
* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. 
* Collects copayments and past due balances for accounts. 
* Provides documents that may need to be completed prior to patient visit. 
* Comforts patients by anticipating patients' anxieties; answering patients' questions. 
* Ensures availability of treatment information by filing and retrieving patient records. 
* Creates and faxes requested information. 
* Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum. 
* Maintains patient confidentiality and follows HIPAA Guidelines. 
* Helps patients in distress by responding to emergencies. 
* Protects patients' rights by maintaining confidentiality of personal and financial information. 
* Maintains operations by following policies and procedures; reporting needed changes. 
* Contributes to team effort by accomplishing related results as needed. 
* Other tasks as assigned. 

QUALIFICATIONS 

Education: 

High school diploma, or GED required. 

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Quality Focus, Self-starter, Positive attitude. 

EMR (Athena) experience a plus. 

Bilingual in Spanish is preferred 



Medical Assistant/ Scheduler Santa Cruz and Sunnyvale 

The Medical Assistant/ Scheduler is a full time, 40 hour/week position responsible for: performing a variety of patient-related tasks/tests, serving patients by greeting them, scheduling appointments, directing patients, maintaining records and accounts, answer incoming calls and returning missed calls. Serve as the liaison between patient and medical support staff. 

* Welcomes patients and visitors in person or on the telephone. 
* Follows front Office Protocol to maintain the front office. 
* Opens and closes office. 
* Checks in patients. 
* Maintains patient records: Verifies, and updated demographic, insurance, and other necessary information in the computer records. 
* Answers telephone, and screens calls. 
* Makes telephone reminder calls as appropriate. 
* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. 
* Collects copayments and past due balances for accounts. 
* Provides documents that may need to be completed prior to patient visit. 
* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. 
* Ensures availability of treatment information by filing and retrieving patient records. 
* Creates and faxes requested information. 
* Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum. 
* Maintains patient confidentiality and follows HIPAA Guidelines. 
* Helps patients in distress by responding to emergencies. 
* Protects patients' rights by maintaining confidentiality of personal and financial information. 
* Maintains operations by following policies and procedures; reporting needed changes. 
* Contributes to team effort by accomplishing related results as needed. 
* Uses computer applications 
* Answers/ Returns phone calls. 
* Updates and files patient medical records. 
* Arranges for laboratory services. 
* Takes medical histories and vitals. 
* Explains treatment procedures. 
* Instructs patients about medication. 
* Prepares and administers medications as directed by a physician. 
* Authorizes prescription refills as directed. 
* Assists with patient care. 
* Be knowledgeable regarding systems necessary to check appointments and patient reports. 
* Effectively troubleshoot minor problems. Notify appropriate personnel of equipment malfunctions and repairs as needed. 
* Responsible for cleaning exam room and maintaining equipment between patients and at the end of the day in accordance with established protocol. 
* Maintain a clean work area; prepare the equipment, patient room(s), and stock supplies. 
* In a timely fashion, informs appropriate personnel when orders need to be placed. 
* Execute paperwork as necessary for each patient including patient charts, filing, and follow-up phone calls. 
* Maintain effective working relations and communication with department. 
* Remain flexible in all shift coverage and overtime situations as they become necessary. 

SKILLS: 

* Exceptional customer service and phone etiquette. 
* Ability to maintain effective and organized system to ensure timely patient flow. 
* Must have interpersonal skills sufficient to interact effectively with patients who may be under physical and/or emotional stress; bi-lingual communication skills helpful. 
* Presents a positive attitude and a professional appearance in compliance with the dress code policy. 
* Maintains CPR certification and is capable of initiating emergency life support actions as necessary. Knows the location of all emergency drugs and supplies. Participates in the monitoring of emergency supplies including expiration dates. 
* Ability to take vital signs appropriately. 
* Reliable transportation 

Working Conditions: 

While performing the duties of this job the employee is frequently required to walk; stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, and talk or hear. The employee is occasionally required to sit. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
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