First of all the patient questionaire is up to 14 pages, its like your completing a social welfare application and it is not user friendly, especially for non-tech person.
Secondly, the staff need to go on a training on how to treat patients with etiquette, patients are your clients, they are the sales, the ones that brings the money and recognition to your office/business /company. If you treat them well, their your live referrals or advertisements of your company. If their happy patients, their will be more clients that will spread the very good treatment they received from the doctors as well as the office staff.